Daniel Devine

516-749-6690  |   LinkedIn  |  dandevine26@gmail.com  |  4 Peter Road, Hicksville NY 11801  

 

SUMMARY

 

Highly skilled and experienced customer service specialist with a proven track record of delivering outstanding service and building strong customer relationships. Possess excellent communication, problem-solving, and organizational skills. Demonstrated ability to handle complex customer issues with tact and professionalism.

 

OBJECTIVE

 

 

To secure a role as a Social Media and Texting Coordinator for Middle Seat so that I can apply my achieved experience and proven skill set to realize my profound passion for progressive causes and political candidate victories.

 

WORK EXPERIENCE

 

Call Center Engagement Associate

07/2023 - current

Cardworks Servicing                                                                                         Woodbury, NY
 

• Answered phone inquiries and resolved questions or complaints to ensure customer retention and satisfaction.

• Assisted and advised accountholder regarding their accounts.

• Facilitated resolutions in accordance with established policies and procedures.

• Updated and notated customer information within the operating system.

• Completed necessary steps to initiate account transactions and investigations.

• Advised accountholders of billing dispute procedures.

• Determined when to escalate calls that require further assistance.

 

Field Organizer

09/2022 - 11/2022

New York State Democratic Committee                                                          New York, NY

• Recruited and trained over 70 active volunteers to complete 68 virtual phone bank and canvassing events.

• Collaborated with organizational leadership to both assess capacity and develop implementation plans.

• Canvassed persuadable voter universe, engaging in conversation and diverse communities.

 

 

Call Center Customer Service Representative

08/2016 - 03/2022

Northwell Health Inc.                                                                                          Lake Success, NY

• Answered patient calls in a high-volume ACD call center while supporting a 57% growth in call volume from 2020 to 2021.

• Utilized various software applications to schedule appointments, verify demographics, confirm contact information, and update health insurance coverage.

• Identified trends and used data to mitigate future issues.

 

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SKILLS

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• Excellent verbal and written communication skills.

• Strong problem-solving and conflict resolution skills.

• Ability to multitask and handle high call volume.

• Proficient in computer software, including Microsoft Office, Windows 11, Genysis and NGP VAN.

• Friendly and patient demeanor, able to work well under pressure.

• Fast learner, able to adapt to changing policies and procedures.

• Experience in handling confidential information.

 

 

EDUCATION

 

A.S. Business Administration ú  Farmingdale State College ú  Farmingdale NY 11735

CompTIA ITF+ Certification